Privacy policy

Piscine Citadel Inc ("Piscine Citadel" or "we") is committed to respecting your privacy and protecting your personal information. Piscine Citadel is committed to protecting your personal information collected during your use of the piscinecitadel.ca website (the "Website") and to using it only for the purposes for which it was collected.

1. SCOPE AND APPLICATION
2. INFORMATION WE COLLECT AND WHY WE COLLECT IT
3. COOKIES: HOW THEY ARE USED
4. HOW INFORMATION IS STORED AND COMMUNICATED
5. HYPERLINKS AND THIRD PARTIES
6. SAFETY
7. YOUR RIGHTS
8. ROLES AND RESPONSIBILITIES
9. CONTACT US

This privacy policy (the "Privacy Policy") governs the collection, use, retention, disclosure and destruction of information obtained by Piscine Citadel about users when they access or use the website.

BY ACCESSING THE WEBSITE, YOU CONSENT TO THE COLLECTION, USE, COMMUNICATION, CONSERVATION AND DESTRUCTION OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE CONDITIONS DESCRIBED IN THIS POLICY.

IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.

1. Scope and application

The term "personal information" refers to information that, when taken alone or in combination with other information, identifies an individual, such as name, date of birth, e-mail address, and any other information that must be treated as "personal information" in accordance with applicable laws.

Piscine Citadel reserves the right to change this privacy policy at any time without notice. The current version of the privacy policy is available on the website and its effective date is indicated. If changes are made to the policy that materially alter the privacy risk, we will notify you by posting a notice on the home page of the website. If you continue to use the website after such changes take effect, you will be deemed to have accepted those changes. We recommend that you consult our privacy policy regularly.

Access to and use of the website are governed by the General Terms and Conditions of Use and Sale, which can be found at the following address https://piscinescitadel.ca/en/politique-de-confidentialite/. These have been incorporated into this privacy policy by reference.

2. Information we collect and why we collect it

The information we collect	Why we collect information
Website usage data : Information on the functionalities used, Piscine Citadel may collect certain data concerning the use of the website, such as the functionalities used or the sections visited. Profile information, such as digital IDs, passwords and service preferences, language of communication, for example. Browser information, such as the type of browser you use, for example, Microsoft Edge, Chrome, Opera, Internet Explorer, Safari and Firefox, or the address of the site you came from if you clicked on a Piscine Citadel ad. Device information, for example, device identifier, model, operating system or notification status, privacy settings and other device configurations or settings, location information or your IP address, which is a number automatically assigned to your computer or device when you browse the Internet and from which the general geographic location of the device can be obtained. Location information, such as general location information from your IP address and geolocation information from your browser or mobile device, if you have authorized it to share this data. Other information from Web technology tools, such as cookies and Web beacons. This may include information such as a unique identifier and your response rate.	To enable you to access and use the website properly. To enable us to deal with problems reported to us by users, including troubleshooting, support, optimization and reviews of website security breaches or to restore lost data. To enable us to evaluate, optimize and improve the content and functionality of the Website, including through the use of performance tools provided by third parties, such as Google Analytics, which uses cookies to collect statistical data in aggregate form in order to analyze how visitors use a website. These cookies are used to store non-personally identifiable data. If you do not wish to provide information to Google Analytics, you can choose to deactivate the use of your data by using the Google Analytics deactivation browser add-on available at https://tools.google.com/dlpage/gaoptout For more information about Google Analytics and how this third party treats and manages your personal information, you can consult the privacy policy available at http://www.google.com/intl/fr-CA/policies/privacy/ To enable us to provide you with advertising content, including retargeting, and to improve the content of our advertisements and website so that they are more relevant or of interest to the public. Personalize your experience with us by analyzing data, including reviewing and studying your applications, operations and other information to: Get to know you, understand your needs and activities, and learn about products, services, promotions, offers and advice that may be of interest to you. Target or customize products, services, promotions, offers, tips, tricks and articles based on information we have collected, including information collected from your digital activities on Piscine Citadel’s digital channels: If you access one of Piscine Citadel’s marketing advertisements, we may also track the advertisement you selected, the activity on the site associated with each marketing advertisement and the response rate, which helps us plan future online marketing campaigns. If you access a third-party site on which a Piscine Citadel advertisement appears, we may use cookies or similar technology to help us determine which site you have accessed, but we do not track or profile user behavior on that site. To promote and market products and services offered by Piscine Citadel, our partners or selected third parties. This includes marketing Piscine Citadel products, services or community initiatives on another company’s site, such as remarketing using Web technologies. Piscine Citadel’s partners and service providers may also use Web technologies to collect and use information from Piscine Citadel sites and other third-party sites to help us carry out these marketing activities. In some cases, the content of this marketing may be based on information we know about you, such as your browsing behavior on Piscine Citadel sites and third-party sites on which Piscine Citadel advertisements are shown to you, your Piscine Citadel products and services, and information you have provided to us. To prevent fraud during the online payment process. To measure, in a global way, the number of people who interact with a digital ad. To help us understand, in general, how you use Piscine Citadel’s digital channels.
Transaction information, which relates to how you use different products or services.	To track purchase and payment history and financial institutions used to offer you added value to personalize your experience with us by analyzing data, including reviewing and studying your applications, transactions and other information
Contact information: including your full name, mailing address, e-mail address and telephone number. Identity information, including but not limited to age group, gender, salary bracket/family income estimate, citizenship, resume.	To enable us to communicate with you and respond to your inquiries and requests for quotes. To enable us to fulfill your orders and provide you with after-sales support. Enable us to register you for one of our initiatives and for follow-up of contest purposes. Enable you to apply for job opportunities. For internal and external verification purposes, we can also check your references. Allow you to provide us with comments, suggestions or questions. You send communications by mail, e-mail, text message, telephone, automatic dialing and announcing devices to numbers you have provided, fax, other telecommunications channels, social media, or other means. These include marketing or service communications about benefits, features or other information about products, services or initiatives, to the extent permitted by applicable law. You can always choose not to receive marketing communications from us. See also section 7 “Your rights”. To enable us to communicate with you regarding a request you have made or your experience with our services, products or website; To allow you to inform us of any problems with the website or the services or products provided by Piscine Citadel. Enable us to establish your satisfaction via satisfaction surveys. To comply with applicable laws and regulations, including requests from government authorities and self-regulatory organizations.
Payment and financing data: including your credit card information, or if you apply for financing online on the Piscine Citadel website, certain information about you including your last name, first name, social insurance number / driver’s license / health insurance, bank account number, city, e-mail address, telephone number, complete mailing address, information about your residence, employment and income as well as confirmation of whether or not you have ever been bankrupt.	Allow us to process your payment. Allow us to process your financing request. Allow us to determine your eligibility for products or services.
Other information we collect may be information you have provided to us through various means, including, but not limited to, communication language preferences, demographic data and interests and opinions through our registered surveys.	Helps us understand our relationship with you, including how you prefer to transact business and the types of products, services or offers that may appeal to you or be of interest to you.

We use personal information only for the purposes for which it was collected.

Personal information is collected and used for the following purposes:

The information we collect :
Site usage data web :

From information on features used, Piscine Citadel may collect certain data regarding the use of the website, such as features used or sections visited.
Profile information, such as digital IDs, passwords and service preferences, language of communication, for example.
Some browser information, such as the type of browser you use, for example, Microsoft Edge, Chrome, Opera, Internet Explorer, Safari and Firefox, or the address of the site you came from if you clicked on a Piscine Citadel ad.
Device information, for example, device identifier, model, operating system or notification status, privacy settings and other device configurations or settings, location information or your IP address, which is a number automatically assigned to your computer or device when you browse the Internet and from which the general geographic location of the device can be obtained.
Location information, such as general location information from your IP address and geolocation information from your browser or mobile device, if you have authorized it to share this data.
Other information from Web technology through tools such as cookies and Web beacons. This may include information such as a unique identifier and your response rate.

Why we collect information :

To enable you to access and use the website.
To enable us to deal with problems reported to us by users, including troubleshooting, support, optimization and reviews of website security breaches or to restore lost data.
To enable us to evaluate, optimize and improve the content and functionality of the Website, including through the use of performance tools provided by third parties, such as Google Analytics, which uses cookies to collect statistical data in aggregate form in order to analyze how visitors use a website. These cookies are used to store non-personally identifiable data. If you do not wish to provide information to Google Analytics, you can choose to deactivate the use of your data by using the Google Analytics deactivation browser add-on available at https://tools.google.com/dlpage/gaoptout

For more information about Google Analytics and how this third party treats and manages your personal information, you can consult the privacy policy available at https://policies.google.com/privacy?hl=fr-CA

To enable us to provide you with advertising content, including retargeting, and to improve the content of our advertisements and website so that they are more relevant or of interest to the public.
Personalize your experience with us by analyzing data, including reviewing and studying your applications, transactions and other information for :
Get to know you, understand your needs and activities, and learn about products, services, promotions, offers and advice that may be of interest to you.
Target or customize products, services, promotions, offers, tips, tricks and articles based on information we have collected, including information collected from your digital activities on Piscine Citadel 's digital channels:
If you access one of Piscine Citadel's marketing advertisements, we may also track the advertisement you selected, the activity on the site associated with each marketing advertisement and the response rate, which helps us plan future online marketing campaigns. If you access a third-party site on which a Piscine Citadel advertisement appears, we may use cookies or similar technology to help us determine which site you have accessed, but we do not track or profile user behavior on that site.
To promote and market products and services offered by Piscine Citadel, our partners or selected third parties. This includes marketing Piscine Citadel products, services or community initiatives on another company's site, such as remarketing using Web technologies. Piscine Citadel's partners and service providers may also use Web technologies to collect and use information from Piscine Citadel sites and other third-party sites to help us carry out these marketing activities. In some cases, this marketing content may be based on information we know about you, such as your browsing behavior on Piscine Citadel sites and third-party sites on which Piscine Citadel advertisements are shown to you, your Piscine Citadel products and services, and information you have provided to us.
To prevent fraud during the online payment process.
To measure, in a global way, the number of people who interact with a digital advertisement.
To enable us to understand, in general, how you use Piscine Citadel's digital channels.

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The information we collect :

The operations information, which concerns how you use different products or services.

Why we collect information :

To track purchase and payment history and financial institutions used to provide you with added value to personalize your experience with us by analyzing data, including reviewing and studying your applications, transactions and other information

__________

The information we collect :

Coordinates : including your full name, mailing address, email address, phone number.
The identity information, including but not limited to, notably age group, gender, salary bracket/family income estimate, citizenship, cv.

Why we collect information :

To enable us to communicate with you and respond to your inquiries and requests for quotes.
To enable us to fulfill your orders and provide you with after-sales follow-up..
To allow us to register you for one of our initiatives and for follow-up on the purpose of contests..
Enable you to apply for job opportunities.
For internal and external verification purposes, we may also check your references.
Allow you to provide us with comments, suggestions or questions.
You send communications by mail, e-mail, text message, telephone, automatic dialing and announcing devices to numbers you have provided, fax, other telecommunications channels, social media, or other means. These include marketing or service communications about benefits, features or other information about products, services or initiatives, to the extent permitted by applicable law. You can always choose not to receive marketing communications from us. See also section 7 "Your Rights ".
To enable us to communicate with you regarding a request you have made or your experience with our services, products or web site.
To allow you to inform us of any problems with the website or the services or products provided by Piscine Citadel.
Enable us to establish your satisfaction via satisfaction surveys.
To comply with applicable laws and regulations, including requests from government authorities and self-regulatory organizations.

__________

The information we collect :

Payment and financing data : including your credit card information, or if you apply for financing online on the Piscine Citadel website, certain information about you including your first and last name, social security number / driver's license / health insurance, bank account number, city, email address, phone number, complete mailing address, information about your residence, employment and income as well as confirmation of whether or not you have ever been in bankruptcy.

Why we collect information :

To enable us to process your payment.
To enable us to process your financing request.
To enable us to determine your eligibility for products or services.

__________

The information we collect :

Of other information we collect, This may be information you have provided to us through various means, including but not limited to. communication language preferences, demographics and interests and opinions through our recorded surveys.

Why we collect information :

It helps us understand our relationship with you, including how you prefer to transact business and the types of products, services or offers that may appeal to you or be of interest to you.

We use personal information only for the purposes for which it was collected.

3. Cookies: how they are used

When you visit the website, we may place a data file on your device, such as a "cookie", pixel tags (very small graphic elements) or a similar file. These files enable us to retain certain information about your use of the website, including the date of your most recent visit, the pages consulted and the files downloaded. They allow us to tailor the website to better meet the interests and preferences of our users. These files may also be used by Piscine Citadel for targeted marketing purposes in order to present you with content or advertisements that we believe may be of interest to you based on your browsing behavior on the website. Insofar as these cookies are not strictly necessary for the operation of our website, we ask you to consent to their use when you first visit our website. You have the option of disabling these cookies in the future if you wish, by managing your browser's configuration options.

Please see our Cookie Policy for specific information about the cookies we use, why we use them and how to remove them from your computer.

4. How information is stored and communicated

Piscine Citadel retains personal information for a reasonable period of time in order to provide you with proper access to the website, to fully respond to your requests and/or process your orders, to fulfill the stated purposes, or as required by law, whichever is longer. After this period, we will either de-identify your personal information or destroy it in such a way as to protect it from unauthorized access or disclosure.

Only relevant staff members may access data where this is necessary for the performance of their duties in relation to the services and in accordance with the purposes set out in this privacy policy, subject to the following paragraph.

We never disclose your personal information to anyone outside Piscine Citadel without your consent, with the exception of the following third parties and only if they have implemented appropriate security safeguards to ensure at least the same level of security as ours:

our suppliers whose services have been retained to perform certain functions on our behalf (e.g. data processing and storage, sending communications, payment processing, delivery, etc.). In such cases, we take the necessary steps to ensure that these third parties have access only to the information required to carry out the agreed services, that they process your information only for the purposes we have identified, and that they have in place personal information protection measures that comply with applicable laws and allow for the same conditions and level of protection as set out in this privacy policy;
any entity in the event of a merger, corporate reorganization or change of control of Piscine Citadel, in whole or in part, only if the parties have signed an agreement stipulating that the collection, use and disclosure of the information is limited to the purposes of the business transaction;
any public authority if required to do so by law, or to defend our rights, or as otherwise permitted by law. If Piscine Citadel is required by law or court order to disclose information or provide a copy of the information to a government agency, Piscine Citadel will attempt to notify you in advance to the extent permitted by law;
companies that provide money laundering and terrorist financing verification, credit risk reduction and other fraud and crime prevention services, and with companies that provide similar services, including financial institutions, credit bureaus and regulatory agencies with whom such personal information is shared.

5. Hyperlinks and third parties

The website may contain sharing or publishing options or links to third-party websites or platforms. By using or activating these links or features, you leave the website and your browsing becomes subject to the terms of use and privacy policy of these third parties. We have no control over these third-party platforms, and the fact that they are listed on the website does not make us liable in any way.

6. Security

All data is stored on servers with high security standards, protected against improper use and access by unauthorized persons. We strive to maintain the necessary physical, administrative and technical security measures at our offices and information storage centers. Information is only made available to those individuals (employees or agents) who require access to this information in order to carry out their responsibilities.

Piscine Citadel uses reasonable means to protect your personal information transmitted during your use of the website, including when you apply for financing online or as part of the online purchasing process. More specifically, Piscine Citadel uses technical and organizational measures to protect your personal information against loss or theft, as well as against unauthorized access and disclosure, both internally and externally. However, no security mechanism is perfect, and you should be aware that there is always some risk of security breaches. Piscine Citadel declines all responsibility with regard to the fact that such information concerning you could be disclosed, except in the event of negligence on the part of Piscine Citadel. Please note that, in order to reduce the risk of security breaches, no credit card information is collected by Piscine Citadel..

All data collected in connection with your use of the website is generally stored on servers located in Quebec. However, data may be processed by Piscine Citadel's third-party service providers located outside Quebec to enable them to carry out mandates on behalf of Piscine Citadel. In the latter case, Piscine Citadel takes reasonable steps to ensure that such third parties are bound by appropriate safeguards, including contractual safeguards.

7. Your rights

You have the right to know the purpose of Piscine Citadel's collection and processing of your personal information, as well as the right to access, update and correct such information. You may withdraw your consent to Piscine Citadel's use and retention of your personal information at any time. In such a case, however, you may no longer be able to use certain features of the website. You also have the right to request: i) that Piscine Citadel cease disseminating, de-indexing or re-indexing your personal information or ii) as of September 22, 2024, that your computerized personal information collected from you be communicated to you in a commonly used technological format and to any person or entity authorized by law to collect such information. This right does not extend to information that has been created or derived from your personal information, and we are not obliged to disclose such information if doing so would raise serious practical difficulties. If you believe that your privacy rights may have been violated, you have the right to file a complaint with the Commission for access to information of Quebec or seek redress through the courts.

Piscine Citadel will generally respond to all requests for access within 30 days of receipt of all necessary information. In cases where we are unable to provide access, or if we require additional time to respond to a request, we will notify you in writing.

Based on exemptions provided by applicable laws, Piscine Citadel may not be able to disclose certain types of information. Where possible, we will redact the information that is withheld and provide you with access to the remaining information. If we are unable to provide you with access to or disclosure of your personal information, we will provide you with an explanation, subject to limitations.

In certain circumstances, such as when the request is excessive or unfounded, we may charge you an administrative fee for access to your personal information. We may also charge for additional copies. We will inform you of any such charges before proceeding with a request.

8. Roles and responsibilities

Piscine Citadel is responsible for communicating this policy and ensuring that its employees fully comply with all relevant aspects of it.

Functional or infrastructure units that handle personal information are responsible for ensuring that these activities comply with this policy.

Our Privacy Officer (i) develops Piscine Citadel's privacy strategy, (ii) develops and maintains the Notice, accompanying guidelines and any other policies or procedures relating to information, and (iii) serves as the official liaison with the federal and provincial commissioners.

9. Contact us

If you have any questions about this Privacy Policy, access to your personal information or about Piscine Citadel's collection, use and disclosure of personal information or how you can exercise your rights set out above, file a complaint or update your personal information, please contact our Chief Privacy Officer as follows:

By e-mail : responsable.vieprivee@trevi.ca

By post : 12775, rue Brault, Mirabel, Québec J7J 0C4

We will do our best to process your request as quickly as possible.